Legal

Legal Notice

This Legal Notice identifies the legal entity responsible for the Trad AI website and online translation service and provides company, contact, pricing-transparency and consumer-dispute information.

Effective date: 20 August 2026

Key company information

Legal name: GTEOM Group OÜ
Legal form: Private limited company (osaühing), Estonia
Registry code: 16447513
Register: Estonian Commercial Register (e-Business Register)
Registered office: Harju maakond, Tallinn, Nõmme linnaosa, Nelgi tn 60, 11211, Estonia
Website: https://www.trad-ai.com
VAT status: Not registered for VAT in Estonia as of the effective date of this Legal Notice

1. Service provider and website operator

The website https://www.trad-ai.com and the Trad AI online translation service (together, the “Service”) are operated by GTEOM Group OÜ.

Trad AI is the brand under which GTEOM Group OÜ provides the Service.

2. Contact details

General, support and legal enquiries: team@trad-ai.com
Telephone: +372 576 23748
Consumer complaints: team@trad-ai.com
Privacy and data-protection enquiries: team@trad-ai.com

Postal correspondence may be sent to the registered office shown above.

3. Pricing and tax information

Subscription prices, included token allowances, pay-as-you-go charges where available, and any applicable taxes are stated on the Trad AI Pricing page and/or at checkout before an order is placed.

No physical delivery charges apply to the online Service.

4. Consumer complaints and alternative dispute resolution

This section applies where you use the Service as a consumer rather than for business or professional purposes.

A consumer who has a complaint about the Service should first contact Trad AI at team@trad-ai.com. Written consumer complaints are handled in accordance with applicable Estonian consumer law. Where required, Trad AI will provide a written response or information about a proposed solution within 15 days after receipt of the complaint, unless a different statutory period applies.

If the complaint cannot be resolved directly, the consumer may contact the Consumer Disputes Committee (Tarbijavaidluste Komisjon) operating at the Estonian Consumer Protection and Technical Regulatory Authority:

ADR entity: Consumer Disputes Committee (Tarbijavaidluste Komisjon)
Address: Endla 10A, 10122 Tallinn, Estonia
Telephone: +372 620 1707
Email: avaldus@komisjon.ee
Website: Consumer Disputes Committee
Procedure: Rules of procedure and filing information are available on the Committee’s website.

The Consumer Disputes Committee may resolve domestic and cross-border consumer disputes where the trader is established in Estonia, subject to its competence and procedural rules. The right to use alternative dispute resolution does not restrict either party’s right to seek judicial remedies where available.

6. Changes to this Legal Notice

This Legal Notice may be updated to reflect changes to company information, contact details, tax status, regulatory requirements, the Service, or applicable consumer-dispute arrangements. The current version will be published on the Trad AI website with an updated effective date.