This Policy on the Use of Cookies (“Cookie Policy”) explains how Trad AI (“Trad AI”, “we”, “us” or “our”) uses cookies and similar technologies on our website and related online services, including the Trad AI translation platform, account features, subscription features, token-based usage features and support pages (together, the “Website” or the “Service”).
This Cookie Policy should be read together with our Terms of Use, Privacy Policy and Disclaimer. You can also view plan information on our Pricing page.
1. Introduction
We use cookies and similar technologies to operate the Website, keep the Service secure, maintain user sessions, remember certain choices and, where you consent, understand how visitors use the Website.
Strictly necessary cookies are used because they are required for the Website and Service to function.
Non-essential cookies, including analytics cookies, are used only where you have given consent through our cookie banner or consent management interface, where such consent is required by applicable law.
We do not currently use Google Ads, remarketing, advertising audiences or marketing cookies.
2. What cookies and similar technologies are
Cookies are small text files placed on your device when you visit a website. They allow the website to recognise your browser or device and store certain information.
Similar technologies may include:
- local storage;
- session storage;
- pixels;
- tags;
- software development kits;
- device identifiers;
- server logs.
These technologies may be used to operate the Website, maintain sessions, secure accounts, remember settings, measure website performance or manage consent choices.
3. How we use cookies
We may use cookies and similar technologies for the following purposes:
To operate the Website and Service:
- maintain login sessions;
- authenticate users;
- keep accounts secure;
- support core platform functionality;
- maintain language or interface preferences;
- prevent fraud and abuse;
- detect technical errors.
To manage consent:
- record your cookie choices;
- remember whether you accepted or rejected non-essential cookies;
- allow you to change consent preferences.
To understand website performance, where consent is required and has been given:
- measure page views;
- understand visitor interactions;
- detect technical issues;
- improve navigation and user experience.
We do not use cookies to store Customer Content submitted for translation.
We do not use cookies to train AI models.
4. Strictly necessary cookies
Strictly necessary cookies are required for the Website and Service to work properly. They may be used without your prior consent where permitted by applicable law.
These cookies may be used to:
- maintain secure login sessions;
- protect accounts;
- remember essential security settings;
- process account authentication;
- prevent fraud and abuse;
- maintain load balancing or service availability;
- store cookie consent choices.
If strictly necessary cookies are blocked in your browser, parts of the Website or Service may not function correctly.
5. Analytics cookies
We may use Google Analytics to understand how visitors use the Website and to improve performance, navigation and usability.
Where required by applicable law, Google Analytics cookies are disabled by default and are activated only after you provide consent.
Google Analytics may process information such as:
- pages visited;
- interaction events;
- referral information;
- approximate location;
- device and browser information;
- cookie identifiers, where consent has been provided.
Analytics data helps us understand general website performance. We do not use Google Analytics to process Customer Content submitted for translation.
You may withdraw or change your analytics consent at any time through the cookie settings available on the Website, where applicable.
6. Marketing cookies and Google Ads
We do not currently use Google Ads, remarketing, advertising audiences or marketing cookies.
This means that we do not currently use cookies or similar technologies to:
- build advertising audiences;
- show remarketing advertisements;
- personalise advertising campaigns;
- use Google Ads conversion tracking;
- use advertising cookies for campaign optimisation.
If we introduce Google Ads, remarketing, advertising audiences or marketing cookies in the future, they will be activated only after you have provided explicit prior consent where required by applicable law.
7. Google Consent Mode
We may use Google Consent Mode v2 to communicate your consent choices to Google services such as Google Analytics.
Google Consent Mode helps ensure that Google tags respect your choices about analytics and advertising-related storage.
Because we do not currently use Google Ads or remarketing, advertising storage, advertising user data and advertising personalisation are disabled by default.
Where applicable, the default consent state is privacy-first:
- analytics storage is denied until analytics consent is provided;
- advertising storage is denied;
- advertising user data is denied;
- advertising personalisation is denied.
If you consent to analytics cookies, analytics storage may be updated to reflect that choice.
If advertising or remarketing technologies are introduced in the future, advertising-related consent will be requested separately where required by law.
8. Token usage and account records
Trad AI uses subscription plans with monthly token allowances and optional pay-as-you-go usage.
Token usage records are not primarily stored in cookies. They are maintained as server-side account and usage records.
Token usage records may include:
- account ID or user ID;
- workspace ID;
- plan type;
- billing period;
- tokens consumed;
- remaining allowance;
- pay-as-you-go usage;
- request timestamps;
- processing status;
- technical metadata.
These records are used for account administration, billing, plan limits, fraud prevention, security, service reliability and support.
For more information about token usage records and other personal data, please see our Privacy Policy.
9. Cookie consent and user choices
When you first visit the Website, you may be shown a cookie banner or consent management interface.
Where required by applicable law, this interface allows you to:
- accept non-essential cookies;
- reject non-essential cookies;
- choose specific categories of cookies;
- change your choices later.
Refusing non-essential cookies does not prevent you from using core Website and Service functionality. Some optional features, analytics measurement or personalisation may be limited.
You may also manage cookies through your browser settings. Most browsers allow you to block, delete or restrict cookies. If you block all cookies, some parts of the Website or Service may not work correctly.
10. Third-party cookies
Some cookies and similar technologies may be provided by third-party service providers.
Third-party providers may include:
- Google Analytics, for consent-based website analytics;
- hosting and infrastructure providers, for security and availability;
- payment providers, for billing-related functionality;
- security and monitoring providers, for fraud prevention and abuse detection.
Third-party providers may process data according to their own terms and privacy notices where they act as independent controllers.
We do not currently use third-party advertising cookies, Google Ads remarketing cookies or advertising audience cookies.
11. Retention of cookies
Cookies may be session cookies or persistent cookies.
Session cookies are deleted when you close your browser.
Persistent cookies remain on your device for a defined period or until you delete them.
Cookie retention periods depend on the cookie type and purpose. Where possible, we use limited retention periods and avoid retaining non-essential cookies longer than necessary.
Cookie consent records may be retained for as long as necessary to demonstrate and manage consent choices.
A cookie declaration or cookie settings interface may provide more detailed information about specific cookies, their providers, purposes and retention periods, where available.
12. Your rights
Where cookies or similar technologies involve the processing of personal data, you may have rights under applicable data protection law, including:
- the right to access personal data;
- the right to correct inaccurate personal data;
- the right to request deletion;
- the right to restrict processing;
- the right to object to processing;
- the right to data portability;
- the right to withdraw consent;
- the right to lodge a complaint with a supervisory authority.
To exercise your rights, please contact us at team@trad-ai.com.
For more information about your data protection rights, please see our Privacy Policy.
13. Changes to this Policy
We may update this Cookie Policy from time to time to reflect changes in our Website, Service, cookie practices, analytics tools, consent management, legal requirements or business operations.
The updated version will be posted on the Website with a revised effective date.
Where required by law or where changes materially affect users, we will provide appropriate notice.
14. Contact
For questions about this Cookie Policy or our use of cookies and similar technologies, please contact:
Trad AI
Email: team@trad-ai.com
Contact form: /contact